This study examines how bureaucratic interactions differ among public assistance programs—WIC, SNAP, and Medicaid—highlighting variations in participant experiences and the psychological costs associated with each.
This resource allows policymakers, employers, benefits providers, and researchers assess benefits performance for constituents and identify opportunities in market and policy innovation to ensure equitable benefits distribution.
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include MAGI Medicaid.
In December 2024, the Digital Benefits Network released an updated open dataset on authentication and identity proofing requirements across various public benefits applications to highlight best practices and areas for improvement in identity management.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
While most states provide basic digital accessibility, this review warns that persistent gaps in language services and disability accommodations create significant barriers for enrollees as pandemic-era Medicaid protections expire.
Through deeply reported case studies and insights from focus groups, this report provides an in-depth look at the impact of pandemic-era government spending on families.
A detailed guide outlining how states can minimize coverage losses and administrative burden while implementing new Medicaid work requirements established under the 2025 federal reconciliation law.
This article provides an overview of the Medicaid Payment Error Rate Measurement (PERM) program and examines how the 2025 budget reconciliation law introduces new federal funding reductions for states that exceed specific eligibility error thresholds.
Report by the Aspen Institute discussing Benefits21, a multi-stakeholder, multi-faceted initiative to integrate and modernize benefits systems. This paper provides an overview of Benefits21, along with a discussion of the shortcomings of current public and private benefit systems.
This technical guide provides a framework for state agencies to minimize procedural terminations and health coverage losses resulting from new Medicaid work reporting requirements.
