Barriers to Government’s Adoption of User-centered Design — And How To Address Them
In this article we’ll provide an overview of four of the most common barriers heard, and how federal agencies might go about addressing them.
Last summer, my colleague Anna Heller Sebok and I embarked on a 10x project to explore (and potentially improve) user-centered design practices across the federal government. We fondly named our project ‘Users First’.
With our research, we wanted to understand the extent to which federal agencies were building in a user-centered way (where product design and development focused on user needs) and the benefits they had realized. For agencies that weren’t, we wanted to understand why, and to identify ways we might assist them in getting started.
In this article we’ll provide an overview of four of the most common barriers Anna and I heard, and how federal agencies might go about addressing them. (Note: We focused this research on non-regulatory barriers, and thus won’t be covering items such as privacy, The Paperwork Reduction Act of 1995 (PRA),etc.)
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