Resource Human-Centered Design Service Design

USDR Digital Service Toolkit

A practical toolkit to help governments plan, launch, and grow effective digital service teams.

Organization: U.S. Digital Response (USDR)
Published Year: 2026
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The toolkit provides guidance for understanding different digital service team models, assessing an organization’s digital maturity and readiness, and aligning stakeholders around priorities.

It also offers step-by-step guidance for launching and sustaining a digital service team, along with templates, examples, and additional resources that government leaders and teams can adapt to their needs.

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