Department of Civic Things Accessibility Guides
A curated collection of practical guides that help government teams improve digital services, website content, and forms using plain language, content design, and user-centered practices.
The resource brings together step-by-step guides covering topics such as writing in plain language, managing website projects, improving form usability, calculating administrative burden, and integrating accessibility and AI into government content workflows.
It emphasizes a content-first, action-oriented approach to digital government—helping teams move away from passive informational pages toward services that enable residents to complete tasks efficiently. The guides are designed for practitioners and public servants, offering practical tools and frameworks to improve clarity, reduce user errors, and create more effective, user-centered government experiences.
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