Resource Human-Centered Design Service Design

Best Starts for Kids Child Care Wage Boost Pilot Handbook

A participant handbook that explains how a child care wage boost pilot works, including eligibility, enrollment, payments, privacy protections, and ongoing responsibilities for facilities and workers.

This handbook provides step-by-step guidance on how selected facilities and enrolled workers participate in a wage boost pilot, covering eligibility criteria, enrollment timelines, quarterly payment amounts and schedules, and what happens when staff join or leave participating facilities.

It explains tax and benefits considerations, how payments are delivered (direct deposit or prepaid debit card), and how personal and banking information is protected. The document also outlines requirements for maintaining eligibility, reporting changes, dispute and appeals processes, and how participant feedback is used to evaluate the pilot and inform future program design.