Resource Human-Centered Design Customer Experience (CX)

Tribal Customer Experience Pilot for Post-Award Reporting

The report summarizes qualitative research and feedback from Tribal leaders and grant administrators to inform improvements in federal grant systems and processes.

This report was published by the Grants Quality Service Management Office (Grants QSMO) at the U.S. Department of Health and Human Services (HHS) to document the unique challenges and experiences of Tribal nations in managing federal grants.