Tips and Tricks for Better Forms: A FormFest 2025 Profile
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
The profile traces how Karissa Minnich and The Lab @ DC grew into leaders of form redesign through events like Form-a-Palooza and subsequent projects that reshaped more than 60 government forms.
It highlights how small and large changes—from reordering questions to eliminating redundant applications—have improved resident experiences, inspired global interest, and culminated in the creation of a widely used handbook, A Field Guide for Fixing Government Forms.
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