2023 21st Century IDEA Report
This report details the Department of Homeland Security’s progress in modernizing its digital services and websites to improve accessibility, usability, and customer experience, as mandated by federal law.
Submitted to the Office of Management and Budget, this final report outlines how DHS has implemented the requirements of the 21st Century Integrated Digital Experience Act (IDEA), including ensuring all new and redesigned public websites are accessible, secure, mobile-friendly, and user-centered.
DHS highlights progress in digitizing services and forms, adopting electronic signatures, and enhancing digital service delivery through shared platforms and tools. It also describes internal coordination across DHS components and collaboration with other federal agencies to promote consistent standards, customer experience improvements, and long-term digital transformation.
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