State of Bureau Websites and Digital Services: Response to 21st Century Integrated Digital Experience Act reporting requirement
This report outlines the current status and modernization plans for CFPB websites and digital services, as required by the 21st Century Integrated Digital Experience Act (IDEA).
Published in December 2022, this report describes how the CFPB maintains high standards for digital accessibility, security, mobile usability, and user-centered design.
The Bureau’s primary website and most digital services meet IDEA requirements, but two—HMDA Help and the Extranet—require further modernization. The report details CFPB’s efforts to improve site performance, redesign high-traffic pages, update complaint processes, and expand open-source tools. It also includes cost and scope estimates for modernizing the Extranet and explains why modernization of HMDA Help is currently deferred.
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