Resource Policy

Benefits of Interoperability in the Health & Human Services System

This report explains how the A-87 Exception enabled states to modernize and integrate health and human services systems, improving service delivery, efficiency, and data sharing across programs.

Organization: American Public Human Services Association (APHSA)

Author: American Public Human Services Association (APHSA)

Published Year: 2022

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The A-87 Exception allowed states to use Medicaid IT funding to build shared technology infrastructure without cost allocation barriers, benefiting programs like SNAP, TANF, Child Welfare, and more. States reported improvements in customer service, cost containment, data security, and program integrity, with real-world examples from Utah, Idaho, Connecticut, Colorado, and Indiana.

The report emphasizes how integrated funding and interoperable systems enable more accurate, timely, and equitable service delivery across multiple public benefit programs.