Topic: Service Design
-
User Research Civic Service Design Tools & Tactics
Website with various articles regarding civic service design tools and tactics, case studies, and other articles.
-
Engineering + Software Development Vermont: Piloting A Document Uploader For Benefit Eligibility
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
-
Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the City of Austin.
-
Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the Washington, D.C. Mayor's Office of Policy & Innovation.
-
Talent + Hiring Service Design Strategist
This is a job description for the role of Service Design Strategist from the City of Philadelphia Office of the Chief Administrator (CAO).
-
Talent + Hiring Service Design Researcher
This is a job description for the role of Service Design Researcher from the City of Toronto Customer Experience Transformation & Innovation.
-
Talent + Hiring Lab Leader
This is a job description for the role of Lab Leader from the Ontario Digital Service (ODS).
-
Talent + Hiring Service Designer
This is a job description for the role of Service Designer from the Canadian Digital Service (CDS).
-
Talent + Hiring Senior Service Designer
This is a job description for the role of Senior Service Designer from the Canadian Digital Service (CDS).
-
Human-Centered Design Toolkit for Helping States Implement People-Centered Pandemic EBT
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
-
Human-Centered Design After the toolkit: anticipatory logics and the future of government
Building on the concept of anticipatory governance, this article aims to show how approaches associated with foresight and design can enact an anticipatory logic which is necessary for public administrations to achieve their goals in the face of uncertainty and dynamic environments.
-
Human-Centered Design Mapping the Applicant Experience of Benefit Enrollment
Applicants to federal aid programs face numerous barriers in accessing benefits they are eligible for. The Centers for Medicaid and Medicare conducted an extensive qualitative user research study to better understand applicant experience in enrolling in public assistance programs. Based on the results, the study emphasizes the need for simplified, streamlined and less burdensome application processes.