Topic: Management
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Crafting a Theory of Change for Digital Transformation in Government
In our research announcement on theories of change (ToC) for digital government, the Digital Service Network shared our belief that all Digital Service (DS) teams should work to develop a ToC.
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People-Centered HR in the City of Boston: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Boston’s new Chief People Officer, Alex Lawrence, to understand how the City is transforming its approach to people management.
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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What works in training government partners: insights and recommendations
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
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Digital Service Network 2024 Year in Review
Explore the publications, resources, events, and convenings produced by the Digital Service Network in 2024.
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Civic Tech Resources for Federal Employees
A collaborative resource document detailing the civic tech support offerings, state and local government resources, and civic tech organizational support.
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Digital Benefits Network: 2024 Year in Review
Recap the work and achievements of the Digital Benefits Network in 2024.
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Business.CT.gov 2023 Site Analytics
Website analytics for Business.CT.gov. Affiliated with DSN Spotlight "The Door to Digital Transformation in Connecticut."
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City of Syracuse Press Release on New Division Focused on DEI in Procurement
Press release about the City of Syracuse's new Division of Equity Compliance and Social Impact
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GC Forms Category Templates
GC Forms' form templates
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Funding Your Digital Service Through the Digital Investment Process
Summary website created by the British Columbia Digital Office about successfully navigating the digital investment process and take a step-by-step approach to secure financial support to build or scale your digital service.
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Hiring Question Bank for Digital Service Teams
A toolkit with interview questions for digital service teams hiring digital talent to leverage.