This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
This visualized report is a first first-of-its-kind view of the state of benefits applications across the nation from a client perspective, including information on application availability online, combined benefit applications, application completion times, as well as login and identity proofing requirements.
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
The Digital Identity Community of Practice kick-off event featured key resources, a new research publication on account creation and identity proofing, and insights from multiple speakers.
This page provides a U.S. Web Design System pattern for collecting race and ethnicity information in user profiles in a way that respects identity, supports data standards, and promotes inclusion.
In this panel conversation, presenters at the Better Identity Coalition’s 2022 policy forum “Identity, Authentication, and the Road Ahead” discuss the challenges of identity verification and access in pandemic unemployment benefits.
