Topic: Communications
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Using Client-Centered Communications to Improve the Benefits Renewal Process
Implementing client-centered communication strategies, such as clear language and digital reminders, can significantly reduce churn in public benefit programs, ensuring eligible individuals maintain continuous access to essential services.
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Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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Working in the Open Feels a Bit Like Showing Everyone My Messy House
Blog from Annie Goodwin about her experience "working in the open" on the development of British Columbia's Digital Code of Practice
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California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Text to Connect: Engineering + Technology Requirements for Using Text Message Outreach to Reduce SNAP Churn
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
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Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program
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Text to Connect: Data Collection Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is the fifth part of a series designed to help SNAP administrators implement a text messaging program to reduce SNAP churn.
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Text to Connect: Legal + Policy Considerations for Using Text Message Outreach to Reduce SNAP Churn
This guide is intended to provide a general overview of the national statutory and regulatory landscape governing the legality of sending large volumes of text messages and sharing client information.
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Content Strategist, Senior
This is a job description for the role of Content Strategist, Senior from the City of Austin.
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Storyteller and Media Relations Advisor
This is a job description for the role of Storyteller and Media Relations Advisor from the Canadian Digital Service (CDS).
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Plain Language 101
Jack Ding from the NYC Mayors Office for Economic Opportunity gives a brief training on plain language writing.
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Beyond Translation: Delivering Effective Non-English Messages
Sheev Davé, Product Manager at Notify.gov (GSA), provides an overview of what makes an effective multilingual translation through the principles of designing tools that have the ability to have conversations, meeting communities where they are, use of plain language and prioritize tricky topics, key life events and using trusted delivery sources.