Topic: Communications
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Culturally and Linguistically Appropriate Responses
This blog explains how to provide culturally and linguistically appropriate services to individuals who have experienced trafficking, emphasizing the importance of cultural competence and the CLAS Standards.
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Medicaid by Any Other Name? Investigating Malleability of Partisan Attitudes toward the Public Program
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
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Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Translator Content Coordinator
This is a job description for the role of Translator Content Coordinator from the Canadian Digital Service (CDS).
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English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Content Strategist
This is a job description for the role of Content Strategist from the State of California.
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Head of Outreach
This is a job description for the role of Head of Outreach from the Canadian Digital Service (CDS).
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British Columbia’s Digital Code of Practice Engagement Platform
Screenshot of the British Columbia's Digital Code of Practice Engagement Platform.
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Working in the Open Feels a Bit Like Showing Everyone My Messy House
Blog from Annie Goodwin about her experience "working in the open" on the development of British Columbia's Digital Code of Practice
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Copywriter
This is a job description for the role of Copywriter from the City of Austin.