Topic: Communications
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Change Management 
Crafting Digital Policy in the Open in British Columbia: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with two staff members from the Digital Office—Director of Digital Strategy Amy Kirtay and Team Lead Annie Goodwin, to learn more about the Government of British Columbia's Digital Code of Practice.
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Communications 
Plain Language Web Writing Tips
Help your readers complete their tasks with these Plain Language writing tips.
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Communications 
City of Santa Ana Done/Doing Update Repository
The City of Santa Ana's 'done/doing' update repository.
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Communications 
Communication + Engagement Lab Playbook
This Playbook is produced by the New Jersey State Office of Innovation’s to help government resources better connect their audiences and constituents to their programs. In this resource, readers will find a step-by-step process to uncover and validate an approach that will can guide your constituents to act— appropriate for all roles, including communications director, program manager, developer, product manager, or public policy practitioner.
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Communications 
Human-Centered Communication to Increase Service Uptake in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
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Change Management 
Using Live Chat to Meet Constituent Needs in New Jersey: A Digital Service Network Spotlight
The Digital Services Network (DSN) spoke with the director of OOI’s Business Experience Initiative, E.J. Kalafarski, the director of Business Experience for the State, Jessica Lax, and product manager, Joe DeLaTorre, to learn about Business.NJ.gov’s live chat feature.
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Communications 
Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
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Accessibility 
Vermont’s Digital Equity Plan Summary
A plain language summary of Vermont's Digital Equity Plan
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Accessibility 
State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
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Talent + Hiring 
Content Specialist/Creative Services Coordinator
This is a job description for the role of Content Specialist/Creative Services Coordinator from the City of Saint Paul.
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Talent + Hiring 
Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
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Talent + Hiring 
Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.