Topic: Communications
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Plain Language: Foundations 101 Webcast
This is a video recording of a NASWA Feb 2024 webinar on plain language presented for UI state leaders. Slides are also available.
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Content Specialist/Creative Services Coordinator
This is a job description for the role of Content Specialist/Creative Services Coordinator from the City of Saint Paul.
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Head of Outreach
This is a job description for the role of Head of Outreach from the Canadian Digital Service (CDS).
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English to French Translator Content Coordinator
This is a job description for the role of English to French Translator Content Coordinator from the Canadian Digital Service (CDS).
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Ten Ways Customer Experience Can Improve Equitable Access and System Integrity for Unemployment Insurance
This publication shares ten ways states can improve start-to-finish customer experience for unemployment insurance claimants. These approaches can increase overall equitable access and system integrity for UI administration.
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Benefits Playbook for Designing Human-Centered Applications
By implementing these best practices, states can improve the experience of accessing essential public benefits programs.
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Translator Content Coordinator
This is a job description for the role of Translator Content Coordinator from the Canadian Digital Service (CDS).
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How we’re building GC Forms: Our 4 accessible approaches
Blogpost from the GC Forms product team sharing thoughts and tips on the team’s 4 approaches to building in accessibility from the start
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Senior / Principal Content Designer
This is a job description for the role of Senior / Principal Content Designer from the Canadian Digital Service (CDS).
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Content Designer
This is a job description for the role of Content Designer from the San Francisco Digital Services.
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Content Development Specialist
This is a job description for the role of Content Development Specialist from the New Jersey Office of Innovation.
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Content Designer
This is a job description for the role of Content Designer from the State of California.