Service Delivery Area: Benefits
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UX research during crisis: understanding rapidly evolving user needs to inform responsive design
Important considerations for understanding user needs to inform responsive design in rapidly changing contexts are discussed, including how context, threat perception, decision-making, and crisis affects disaster management and UX research.
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Unpacking Inequities in Unemployment Insurance
This report examines racial and economic inequities in unemployment insurance (UI) access and outcomes.
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The Time Tax: Why is so much American bureaucracy left to average citizens?
Article describing the “time tax,” the costs to people applying or benefits in terms of spending substantial amounts of time navigating user-unfriendly interfaces. The article describes the necessity of simplifying safety-net programs and cross-coordinating across various social service programs.
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The State Hub Roadmap: CDSS CalFresh and CalWORKs Streamlining Verifications
The State Hub Roadmap outlines a strategy to streamline eligibility verification for CalFresh and CalWORKs by integrating electronic data systems.
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The Consequences of Decentralization: Inequality in Safety Net Provision in the Post–Welfare Reform Era
This article examines how the decentralization of safety net programs after welfare reform has led to growing inequality in benefit generosity and access across U.S. states.
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STH Resource Guide for Families and Students in Temporary Housing
A guide to navigating New York City’s public services. It was made with and for families of students living in temporary housing or experiencing homelessness and the NYC Department of Education’s Office of Students in Temporary Housing (STH).
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States Can Make Applications More Accessible During COVID-19 Crisis
This blog post discusses strategies that states can implement to make public assistance applications more accessible during the COVID-19 crisis, emphasizing the importance of flexibility in application processes to accommodate increased demand and social distancing measures.
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States Are Using Much-Needed Temporary Flexibility in SNAP to Respond to COVID-19 Challenges
During the COVID-19 pandemic, states utilized temporary Supplemental Nutrition Assistance Program (SNAP) flexibilities to provide emergency benefits and maintain support for households with children missing school meals.
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SNAP Online: A Review of State Government SNAP Websites
This report evaluates state government websites for the Supplemental Nutrition Assistance Program (SNAP), providing links to each state's site and assessing the information and services they offer.
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SNAP Eligibility Calculator
Unofficial calculator allowing users to find out whether they are eligible for food stamps and estimates the amount of benefits they can receive.
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Safety Net Services Built for Outcomes
Code for America helped expand GetCalFresh (a service that guides Californians through the SNAP application process and helps government deliver food assistance to people in need) from a small pilot into a statewide service. They also recently concluded a similar pilot in Michigan along with Civilla and the Michigan Department of Health and Human Services.
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Rules as Code – Test, Learn, Repeat
The New South Wales government describes its efforts to connect with other Australian jurisdictions and international colleagues in its move towards making machine-consumable legislation and policy.