This post explores the lessons learned and opportunities for improvement from USDR's research on families' experiences as they navigate the child care journey.
This Issue Spotlight explores the challenges that recipients of public benefits programs offering cash assistance encounter in accessing funds through financial products or services, with a specific focus on assistance provided on prepaid cards.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
This report outlines a dozen fintech and civic tech organizations working across fourteen safety net programs to show what’s possible when modern technology is married to a consumer insights perspective.
We continued Rules as Code Demo Day with Daniel Singer and Preston Cabe from Benefits Data Trust. Benefits Data Trust provides benefit outreach and application assistance services in seven states. Using Benefits Launch, their in-house interview and rules engine, they support two hundred contact center employees as they screen and apply thousands of clients each year. They also offer a self-service screener, Benefits Launch Express. Additionally, they offer an eligibility API to integrate with other services.
Implementing client-centered communication strategies, such as clear language and digital reminders, can significantly reduce churn in public benefit programs, ensuring eligible individuals maintain continuous access to essential services.
This guide addresses technical and engineering requirements for a text messaging program, including texting platform options, and procurement and vendor management, among other technical implementation topics.
This simulator, created by the Joint Financial Management and Improvement Program (JFMIP), allows users to model program performance for a hypothetical government program, based on different identity verification decisions. The simulator illustrates concepts from the JFMIP report on payment integrity.
Joint Financial Management and Improvement Program (JFMIP)
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
A New America report examines the Volunteer Income Tax Assistance (VITA) program, highlighting its role in aiding low-income tax filers and offering recommendations to enhance public benefit access through improved tax filing assistance.
With the extension and expansion of P-EBT during COVID and the Food and Nutrition Service releasing new guidance, states have an opportunity to effectively deliver essential resources to children and families. Code for America built this toolkit of resources to share recommendations and promising practices around the implementation of P-EBT and to support state agencies and partners tasked with the development of P-EBT programs.
