The Texting Playbook provides guidance and well-researched strategies to help state agencies implement texting in support of Medicaid, SNAP, WIC, and other benefits programs. It provides an overview of how to start texting clients; the types of messages to send, including real examples; Federal Communications Commision (FCC) policy guidance; how to encourage opt-ins and collect consent; how to avoid coming across as spam; and a cost analysis of texting.
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this tip sheet highlights the importance of using equitable communication and includes tips, guiding questions, and additional resources.
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
This video shows you how to get started with using Generative AI tools, including Bard, Bing, and ChatGPT, in your work as public sector professionals.
This study examines how bureaucratic interactions differ among public assistance programs—WIC, SNAP, and Medicaid—highlighting variations in participant experiences and the psychological costs associated with each.
Approximately 12 million low-income individuals risk missing out on federal stimulus payments due to non-filing status, prompting the Center on Budget and Policy Priorities (CBPP) to recommend targeted state outreach to connect eligible non-filers with their Economic Impact Payments (EIPs).
This analysis explores the dual nature of mobile state IDs, highlighting their potential to enhance digital identity verification while raising significant privacy and equity concerns.
This research brief explores the different philosophies and implementation methods of modular procurement, including the advantages and disadvantages of each method, and the cultural and structural changes a procurement office should consider when making the switch to modular procurement.
National Association of State Procurement Officials (NASPO)
This post argues that for the types of large-scale, organized fraud attacks that many state benefits systems saw during the pandemic, solutions grounded in cybersecurity methods may be far more effective than creating or adopting automated systems.
The US General Services Administration announces that it is seeking a limited number of state and local government partners to take advantage of login.gov to administer their federally funded programs.
This study examines how providing information about administrative burden influences public support for government programs like TANF, showing that awareness of these burdens can increase favorability toward the programs and their recipients.
This report examines the phenomenon of "churn" in public benefit programs, where eligible participants temporarily lose benefits due to administrative processes, analyzing its impact on both recipients and state agencies, and suggesting strategies to reduce its occurrence.
