A profile on FormFest speakers Tait Chamberlain and Sean Cassidy, featuring stories about their motivations for working on public sector form innovation.
The GSA’s Service Design program implemented a data-driven evaluation process to enhance digital experiences, improve compliance, and streamline its website portfolio, achieving significant cost savings and customer-centric digital transformation.
This article examines how applying a Racial Equity Framework reveals systemic inequities in the Earned Income Tax Credit (EITC) program, offering insights into barriers faced by marginalized communities and potential solutions.
Though the rhetoric of “waste, fraud, and abuse” is ubiquitous when it comes to welfare programs, low-income households receive little relief from benefits programs. Most efforts to make public benefits systems more “efficient” actually just waste time and money in practice. They instead serve to stigmatize low-income families and chip away at the little assistance that remains available to them.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
Defining a product in government digital services is crucial, as it serves as the means through which a service is delivered to the public, and understanding its attributes ensures effective and continuous improvement.
This analysis explores the dual nature of mobile state IDs, highlighting their potential to enhance digital identity verification while raising significant privacy and equity concerns.
In 2023, OECD member countries approved a revised version of the Organisation’s definition of an AI system. This post explains the reasoning behind the updated definition.
Organisation for Economic Co-operation and Development (OECD)
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
Implementing an API standard for WIC Management Information Systems (MIS) would enable seamless integration of digital tools, enhancing service delivery and accessibility for participants and staff.
