Article announcing five new projects by the Office of Management and Budget that will improve experiences the public has with the government during significant movements in their lives. These “life experience” projects are at the center of a new model for how the Federal Government should better design and deliver benefits, services, and programs to the American people during the moments in their lives that matter most.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
Defining a product in government digital services is crucial, as it serves as the means through which a service is delivered to the public, and understanding its attributes ensures effective and continuous improvement.
This Urban Institute report examines how public investments in children's health, education, and welfare yield significant short- and long-term benefits for both individuals and society.
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
The GSA’s Service Design program implemented a data-driven evaluation process to enhance digital experiences, improve compliance, and streamline its website portfolio, achieving significant cost savings and customer-centric digital transformation.
A practical resource explaining how to choose and use different fidelity modes in rapid prototyping to align team understanding and streamline design iterations.
