A recap of the two-day conference focused on charting the course to excellence in digital benefits delivery hosted at Georgetown University and online.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
This report investigates how D.C. government agencies use automated decision-making (ADM) systems and highlights their risks to privacy, fairness, and accountability in public services.
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.
An interview with Wendy De La Rosa, assistant professor at the Wharton School at the University of Pennsylvania. De La Rosa discusses how the concept of “psychological ownership” can encourage people to take up benefits they are eligible for.
Code for America discusses the importance of a people-centered, digital-first safety net. Tools of technology, policy, and good implementation can advance a bold vision that will allow the nation to push through the end of the COVID-19 crisis.
Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
Technology enables governments to engage in “pilot” projects to see where they are headed and course-correct along the way, as opposed to evaluating the results over the course of multiple years. Delivery-driven government utilizes technology and “pilot” projects to see institutions and processes through the eyes of users, allowing for more effective service delivery.
Modular contracting doesn’t just mean that you break one procurement into several pieces. This article shows you how to take a modular approach with a single contract divided up into natural break points.
