A case study documenting how a human-centered claimant portal was developed for the New Jersey Department of Labor (NJDOL) to modernize unemployment insurance access using agile development and API technology.
An event recap from one of FormFest 2024's opening main stage featuring speakers from the Commonwealth of Pennsylvania, State of Maryland, Beeck Center for Social Impact + Innovation, and Code for America.
This blog analyzes how the One Big Beautiful Bill Act (OBBBA) will dramatically shift SNAP costs onto state governments, projecting massive budget increases and fiscal strain.
A blog post offering four distinct types of visualization maps that help digital project teams quickly build shared understanding and alignment when starting new work.
An analysis showing that a proposed plan to shift some cost of SNAP benefits to states could push nearly 900,000 additional people into poverty during a recession.
The GetCalFresh team, the California Department of Social Services, and the California Secretary of State’s office worked together to create a simplified, accessible voter registration experience with clients. When people come to GetCalFresh.org, they are looking to apply for food assistance, so the state of California did not want voter registration to become an obstacle to the goal of getting food assistance. Thus, rather than directing clients to anther website, they offered to text clients a link to the CA Secretary of State’s voter website with directions on how to register.
Using low-code/no-code tools successfully requires knowing how to pick the right tool and knowing the kind of challenges that merit calling in a technical team for consultation and advice.
In response to the COVID-19 crisis, the federal government authorized a new emergency program, Pandemic EBT (P-EBT), to replace school meals with money for groceries while schools are closed. Code for America describes its efforts to launch an accessible, online P-EBT application under an accelerated timeline due to to immense demand caused by the pandemic.
This FormFest profile highlights Rachael Zuppke and Molly Graham’s work to redesign Michigan’s civil court forms using human-centered design, making them more accessible for people who must represent themselves in critical cases like eviction, family law, and guardianship.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
This essay explains why the Center on Privacy & Technology has chosen to stop using terms like "artificial intelligence," "AI," and "machine learning," arguing that such language obscures human accountability and overstates the capabilities of these technologies.
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
