Resource Format: Article: Blog
-
Digital Service Network 2024 Year in Review
Explore the publications, resources, events, and convenings produced by the Digital Service Network in 2024.
-
A Sandbox for GenAI in the Commonwealth of Pennsylvania: A Digital Service Network Spotlight
DSN Spotlights are short-form project profiles that feature exciting work happening across our network of digital government practitioners. Spotlights celebrate our members’ stories, lift up actionable takeaways for other practitioners, and put the resources + examples we host in the Digital Government Hub in context.Â
-
The Government Is Helping People Pay Rent, But Something’s Gone Wrong
This report describes the rent relief challenges during the pandemic, as well as a few possible fixes to help the next round of aid distribution.
-
Embracing Improvisation to Improve City of Reykjavik Forms: A FormFest 2024 Profile
A profile on FormFest speaker Arna Saevarsdottir, featuring stories about her motivations for working on public sector form innovation.
-
Climate resilience requires equitable access to quality green jobs. Saint Paul is making strides.
This article highlights how the City of Saint Paul and Ramsey County are advancing equitable access to climate-resilient green careers through their participation in TOPCities.
-
Think Big, Start Small: How Implementing Flexible Interviews Improves Benefit Delivery
Implementing flexible interview scheduling in Los Angeles County's CalFresh program significantly increased benefit approval rates and reduced processing times, particularly aiding working families, students, and individuals experiencing homelessness.
-
Keys to a Healthier Digital Future: Interoperability, Open Protocols, and Tech Governance
This research brief summarizes the ideas and recommendations from sessions with dozens of cross-sector stakeholders within the technology ecosystem to identify conditions for better, healthier, more secure digital ecosystems that could help guide the next generation of open protocols and platforms.
-
How GC Forms can help collect data for public services
Case study Natural and Non-prescription Health Products Directorate (NNHPD) at Health Canada's experience using GC Forms.
-
Using open-source LLMs to optimize government data
Companies have been developing and using artificial intelligence (AI) for decades. But we've seen exponential growth since OpenAI released their version of a large language model (LLM), ChatGPT, in 2022. Open-source versions of these tools can help agencies optimize their processes and surpass current levels of data analysis, all in a secure environment that won’t risk exposing sensitive information.
-
Artifice and Intelligence
This essay explains why the Center on Privacy & Technology has chosen to stop using terms like "artificial intelligence," "AI," and "machine learning," arguing that such language obscures human accountability and overstates the capabilities of these technologies.
-
Digital Benefits Wishlist
The Digital Benefits Wishlist collects on tools, resources, or policy changes needed to improve benefits delivery.
-
Collaborate with the TTS Public Benefits Studio
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.