Identity Fraud Victim Redress Process and Systems
This report provides specific actions the federal government could take to reduce identity fraud and establish a whole-of-government victim redress approach.
The report examines the difficulties identity fraud victims faced during the pandemic, emphasizing that the current federal redress process is overly complex and places the burden of resolution on victims.
It recommends transitioning to a one-stop, claimant-centric model with improved data sharing, standardized policies, and accessible service channels, along with phased steps for implementation such as interagency agreements and a unified digital platform.
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