This report describes C-Stat 2.0, an updated version of the the Colorado Department of Human Services’ performance-based analysis strategy that allows them to better focus on and improve performance outcomes that enhance people’s lives.
To better serve workers who have experienced job loss during the COVID-19 pandemic, Governor Gavin Newsom announced a strike team charged with creating a blueprint for improvements at the Employment Development Department (EDD). In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.
