The California Integrated Travel Project (Cal-ITP) simplifies transit benefits eligibility by developing the Benefits App, which uses Login.gov to securely verify age-based discounts for public transit riders. The project aims to create a standardized, interoperable system for verifying transit benefits, improving accessibility for low-income and special groups while reducing administrative burdens for transit agencies.
Code for America highlights the importance of recognizing the effects of intergenerational trauma on communities that have been systemically marginalized when conducting research.
Part of the $1.9 trillion recovery package that Biden signed into law includes a $1 billion grant to the Technology Modernization Fund. The fund’s purpose is to help federal agencies upgrade their cybersecurity and modernize their technology. The TMF is a chance for federal agencies to move toward a responsive model of government, where people quickly and easily access the resources they need.
The Modern Government Leaders program brought together federal executive innovators to share best practices and drive service delivery and process modernization.
This report explores how state and local agencies can enhance customer service in health and human services by implementing technologies such as web-based tools, mobile applications, and call center innovations, aiming to streamline processes and improve client interactions.
This course gives participants a substantive overview of the human-centered design framework and offers opportunities to practice applying concepts from the course to your work.
This panel discussion from the Academy's 2025 Policy Summit explores the intersection of artificial intelligence (AI) and public benefits, examining how technological advancements are influencing policy decisions and the delivery of social services.
While millions of workers have gained access to PFML, the lack of uniformity in mandatory PFML programs created a growing patchwork of state laws, differing on nearly 30 policy components across four key areas: substantive benefits, financing, eligibility, and administrative requirements.
Through analyzing hundreds of research studies and surveying thousands of Americans this report identifies 28 life experiences that drive lifetime income, called mobility experiences.
Hennepin County, Minnesota, implemented an online application system for child care assistance, resulting in increased applications, faster benefit distribution, and reduced administrative burdens.
