This brief offers a new, anti-racist vision for transforming the Child Care and Development Fund (CCDF) into a program that actively pushes back against structural racism and advances racial equity and economic prosperity for all families.
This webinar session discusses the importance of using CX metrics to guide agency-level decisions and how to gather, analyze, and apply customer feedback to optimize products and services.
The report identifies strategies to improve young people's access to public benefits, including targeted outreach, benefit navigation, partnerships, eligibility expansion, and administrative efficiency.
CMS finalized a rule in May 2024 that requires states to implement Medicaid Advisory Committees (MACs) and Beneficiary Advisory Councils (BACs) to ensure Medicaid enrollees are better represented in decision-making — this guide provides tips and examples to help guide the process.
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
The Digital Services Network (DSN) spoke with the director of the C+E Lab, Katie Fiore, and OOI chief of staff, Kai Feder, to learn more about the C+E Lab and its ongoing role in shifting the State’s approach to using marketing to better connect residents to programs and services.
Based on user interviews with families across the United States who navigated the Medicaid renewal process, this report offers insights and recommendations for improving the experience of renewing Medicaid and other benefits.
While millions of workers have gained access to PFML, the lack of uniformity in mandatory PFML programs created a growing patchwork of state laws, differing on nearly 30 policy components across four key areas: substantive benefits, financing, eligibility, and administrative requirements.
This paper explains identity proofing, its impact on Medicaid access and equity, and federal guidance and business practices that support removing identity proofing as a barrier.
