This presentation shares user experience research on the challenges, priorities, and opportunities for improving the journey of Bay Area residents seeking affordable housing.
This exploratory brief outlines the City of Boston’s phased plan to build a digital system for scheduling, managing, and reporting mattress and bulky item recycling pickups.
A comprehensive report outlining a student-led strategy to improve access to mental health supports through prevention, early intervention, and treatment across schools and community partners.
A practical toolkit that provides plain-language writing resources, checklists, and guidance to help government and public-service teams write content that is clear, accessible, and centered on community needs.
This overview journey map of street homeless outreach reflects the complexity of the service journey from first contact on street to placement in permanent housing.
A public sector job posting for Franklin County’s Director of Digital Experience role, focused on leading human-centered digital transformation and modernizing government service delivery platforms.
Articles and resources from the Resident Engagement section of the City Tech's Civic User Testing group (CUTgroup) website. CUTgroup was a 1,600+ member civic engagement program that invited Chicago residents to contribute to emerging technology while providing public, private, and social sector partners with feedback to improve product design and deployment.
Recording of GOVChats hosted by GTA's Digital Services Georgia, where speakers dive into the artificial intelligence (AI) programs and initiatives unfolding across the states of Georgia, Maryland, and Vermont.
