A comprehensive template for establishing legally compliant data-sharing agreements between government agencies, defining authorized purposes, privacy protections, security requirements, and governance responsibilities.
A free online tool that helps renters identify housing code violations and property conditions before signing a lease by allowing users to search rental properties and view inspection history.
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
In Austin, there are over 2,000 individuals without a safe place to sleep. There are many reasons a person can become homeless, and these reasons range from the lack of affordable housing to the loss of family and community. In 2017, the Innovation Office secured a three-year $1.25m grant from Bloomberg Philanthropies to focus on the city's goal of ending homelessness. The grant funds an i-team to help the city identify the best ways for City Council, departments, and the community to collaborate towards a shared understanding of homelessness in Austin.
The Seattle.gov website's new Assistance and Discounts page centralizes information on city benefits and services, offering a user-friendly and consistent experience across 7,000 pages.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
beta.gouv.fr, a French government incubator, developed Mes Aides, an online benefits simulator launched in 2014 to help residents assess their eligibility for various social programs, addressing the issue of unclaimed benefits. The tool, built with open-source technology, enabled users to quickly estimate their potential benefits but was later integrated into a broader platform in 2020 following internal government disputes over authority.
A curated toolkit of plain-language writing resources, training, and guidance aimed at helping government and public-service staff create accessible, easily understood communications.
