Produced By: Local/Municipal Government: Agency
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Human-Centered Design Case study: Designing trauma-informed services
This case study is about a project in the City of Philadelphia with the Office of Homeless Services (OHS) from January 2018 to September 2019.
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Automation + AI GOVChats: Georgia, Maryland, & Vermont AI Programs and Initiatives
Recording of GOVChats hosted by GTA's Digital Services Georgia, where speakers dive into the artificial intelligence (AI) programs and initiatives unfolding across the states of Georgia, Maryland, and Vermont.
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Procurement Syracuse University Procurement Equity Study
Report from the Syracuse University’s Center for Policy Design and Governance assessing the City of Syracuse's equity in procurement.
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Human-Centered Design City of Syracuse’s MWBE Online Application
The iteration of City of Syracuse's Minority and Women Business Enterprise (MWBE) Certification Application
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Management City of Syracuse Procurement Transformation Project Team Organizational Chart
Organizational chart for the City of Syracuse's procurement transformation project
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Human-Centered Design Civic User Research Playbook
Guidance for City of Long Beach, CA staff on how to uplift community voices through user research to create services that are accessible to all City residents.
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Human-Centered Design User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Human-Centered Design Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Communications Plain Language 101
Jack Ding from the NYC Mayors Office for Economic Opportunity gives a brief training on plain language writing.
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Strategy City of Boston Interim Guidelines for Using Generative AI
Interim guidelines for the use of generative AI in the City of Boston, MA.
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Human-Centered Design City of Philadelphia Equitable Community Engagement Toolkit
The Equitable Community Engagement Toolkit is a toolkit created by City of Philadelphia engagement practitioners and community members to help improve equitable collaboration with the community the City serves.
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Digital Identity Project Snapshot: MyFile NYC: Establishing Eligibility for Public Benefits Through Document Management Services
MyFile NYC is a digital platform that allows New York City residents experiencing homelessness to securely store, share, and manage vital documents with the Department of Homeless Services, streamlining the process of establishing eligibility for public benefits. This pilot, launched in 2022, aims to improve service access by reducing barriers like communication and documentation challenges, while allowing users control over their information.