This policy report offers recommendations for improving digital identity practices in the United States, emphasizing the role of government in creating secure, accessible digital identity resources.
This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
Nava partnered with the State of California’s Employment Development Department to build and deploy two digital services to assist Californians seeking unemployment benefits, in just three months.
WIC programs across the country are already adapting and evolving to meet their participants’ needs. An API standard, which allows agencies to plug digital tools into existing technology systems, would remove some of the key barriers to innovating and sharing technology tools between agencies.
Integrating eligibility and enrollment benefits is an increasingly important undertaking for state governments around the country. However, states already in the process of integrating benefits are encountering an issue: differing and contradictory submission requirements dictated by the federal agencies running these benefits programs. Aligning these fragmented requirements is necessary to build a truly human-centered process for state benefits programs.
GetYourRefund.org is an online portal by Code for America that helps low-income individuals claim thousands of dollars in tax credits, even after the traditional tax deadline has passed.
Code for America’s simplified tax filing tool that allows users to claim their Child Tax Credit and any missing amount of their third stimulus payment.
The CUTGroup book explains how civic user testing (paying residents to test civic apps) can allow for more community engagement in civic tech. This book covers how to do UX testing, community engagement, and digital skills in one civic tech system.
A Request For Proposals (RFP) is a document describing a project that needs an outside business to complete. Clear, concise RFPs are necessary to attract potential talent, in addition to making the process more equitable and efficient. This article provides several suggestions on improving an organization’s RFP.
This article introduces ideas42, a non-profit behavioral research and design firm applying insights from behavioral sciences, including behavioral economics (BE), social psychology, and other disciplines, for social good. Their behavioral design methodology is human-centered, but it incorporates scientific insights and iterative testing, applying observations about how people choose and act from experimental academic research to inform qualitative research.
In order to create for all, we have to employ processes that authentically engage misrepresented communities. People tend to think of diversity, equity, and inclusion (DEI) efforts in terms of implicit bias workshops, employee resource groups, and hiring processes. These efforts are all important, but it is also necessary to focus on DEI as it relates to the creation of products, services, and content, and use a design-thinking approach to tackle these tricky issues.
