In this presentation, Pia Andrews explores how open source legislation as code can be a public utility to increase transparency, and enable better implementation and testing of government systems.
This report shares the results of our comprehensive content audit and heuristic evaluation of eligibility pre-screeners, including ratings on security, mobile-friendly design, accessibility, and more.
This article describes the General Services Administration’s efforts to get a limited number of state and local governments to try login.gov with their federally funded programs.
Nava built flexible and reusable software and design components to make it easier for Vermonters to access their benefits. These components support Vermont’s long-term vision of integrating eligibility and enrollment processes for all of the state’s healthcare and financial benefit programs.
A catalogue to help teams design trustworthy services that work for people. Categories including informing decisions, signing into services, giving and removing consent, and doing security checks.
In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.
A modern system that helps people learn about, apply for, and gain access to affordable housing. Bloom Housing is an open source platform that digitizes the process of finding and applying for affordable housing, turning a time-consuming paper process into a 15 minute activity from one's smartphone or computer.
Defining a product in government digital services is crucial, as it serves as the means through which a service is delivered to the public, and understanding its attributes ensures effective and continuous improvement.
