EBT theft has deeply damaged the lives of the lowest-income Americans. The following insights reveal a system that leaves people in the dark and fails to protect a crucial lifeline.
This reporting explores how algorithms used to screen prospective tenants, including those waiting for public housing, can block renters from housing based on faulty information.
Building modular, open-source, human-centered software is necessary to create equitable government services fit for the digital age. Nava emphasizes addressing large scale digital service challenges by building and releasing small, modular software components that are loosely-coupled by well-defined APIs. This enables agencies to quickly and conistently deliver services that help people immediately, whilst also building a flexible foundation for long-term technical evolution.
In 2022, Nava formed its first-ever PAC as part of their initiative to help Montana’s Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program design a new recertification portal. Leveraging what Nava learned from this experience, this toolkit outlines the necessary steps to form a PAC, including planning a structure for the council, recruiting participants, and other logistics.
Differing federal requirements for public benefit applications create significant barriers for applicants and complicate state efforts to integrate services.
Propel describes how its mobile app outreach campaign helped millions of Medicaid enrollees navigate renewal during the post-pandemic “unwinding” by driving action through notifications, messaging, and in-app tools.
This case study describes how Nava is working with the General Services Administration, Fearless, and the U.S. Postal Service to design, build, and deliver a new in-person identity verification service to nearly 20,000 USPS locations
This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
This article from Civil Eats explores how expanding online purchasing options for SNAP recipients can improve food security, especially in the wake of the COVID-19 pandemic.
