Produced By: Academic
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Insights Into Hiring for Digital Service Teams
A report examining hiring practices, challenges, and lessons learned of digital service teams.
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2024 Edition: Account Creation and Identity Proofing in Online UI Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include UI.
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2024 Edition: Account Creation and Identity Proofing in Online Child Care Assistance Program (CCAP) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include CCAP.
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Prioritizing Access and Safety Q&A on Service Design in Digital Identity
The Digital Benefit Network's Digital Identity Community of Practice held a session to hear considerations from civil rights technologists and human-centered design practitioners on ways to ensure program security while simultaneously promoting equity, enabling accessibility, and minimizing bias.
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Civic Tech Resources for Federal Employees
A collaborative resource document detailing the civic tech support offerings, state and local government resources, and civic tech organizational support.
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AI-Powered Rules as Code Government Briefing
The DBN and MDI held a government briefing of their top takeaways from their recent research on AI-Powered Rules as Code.
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Digital Identity Community of Practice 2025 Q3 Meeting: Beneficiary Feedback on Identity Proofing
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
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SCAM GPT: GenAI and the Automation of Fraud
This report analyzes the growing use of generative AI, particularly large language models, in enabling and scaling fraudulent activities, exploring the evolving tactics, risks, and potential countermeasures.
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Digital Doorways to Public Benefits: Beneficiary Experiences with Digital Identity: Executive Summary
Led by the Digital Benefits Network in partnership with Public Policy Lab, the Digital Doorways research project amplifies the lived experiences of beneficiaries to provides new insights into people’s experiences with digital identity processes and technology in public benefits. This executive summary gives an overview of the project’s findings.
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Tips and Tricks for Better Forms: A FormFest 2025 Profile
A profile on FormFest speaker Karissa Minnich, a civic design manager with The Lab @ DC, whose innovative approach to redesigning government forms has transformed paperwork into a model of human-centered design.
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Implementing Benefits Eligibility + Enrollment Systems: State Responses to H.R. 1
This report summarizes insights from interviews with seven states on how they are adapting integrated eligibility and enrollment (IEE) systems in response to sweeping federal changes to SNAP and Medicaid under H.R. 1.
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Empathy and Compassion as Guiding Principles in the Colorado Behavioral Health Administration’s Form Redesign
This FormFest profile highlights how the Colorado Behavioral Health Administration redesigned its complaint submission form using empathy, human-centered design, and trauma-informed research methods to make the process more accessible, compassionate, and secure for all users.