Produced By: Academic
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2024 Edition: Account Creation and Identity Proofing in Online Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Applications
This page includes data and observations about account creation and identity proofing steps specifically for online applications that include WIC.
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Digital Identity Community of Practice 2025 Q2 Meeting: Client Support Models in Digital Identity
The Digital Benefits Network's second Digital Identity Community of Practice quarterly call centered exploring client support models in digital identity and an update on the Balance ID project.
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Impact Reporting by Government Digital Service Teams
A comprehensive analysis of how government digital service teams document and communicate their impact across federal, state, and local levels. This report aims to identify key reporting trends and practices to help teams develop impact narratives that demonstrate their value to stakeholders.
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Interview Template Digital Delivery Assessment
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
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Education Forms From Preschool to College
This session from FormFest 2024 features the South Carolina Early Childhood Advisory Council’s work developing a single portal to integrate applications for publicly funded programs and services, and the office of Federal Student Aid’s work on the FAFSA form.
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Wielding a Theory of Change for Digital Transformation in Government
This essay explores how a ToC is made explicit with various audiences.
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The Integral Pillars for Digital Benefits Delivery: Access, Security, and Accuracy at BenCon 2024
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
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Digital Doorways Research Artifact: Massachusetts Medicaid Stimuli
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for Massachusetts' online application for Medicaid.
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Investigating the Structures and Budgets of Digital Service Teams
Presentation covering the findings of a research study analyzing the structural and budgetary layout of of eleven US-based Digital Service Teams (DSTs) at the municipal, county, and state levels.
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Design Resource Tools
Use these activities, tools, and how-tos as a starting point — we hope you’ll hack them for whatever challenge you’re working on.
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FormFest 2024 Recap: All Things Artificial Intelligence
An event recap from one of FormFest 2024's breakout sessions featuring speakers from the Canadian Digital Service and the National Head Start Association.
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Executive Summary: SNAP Waivers and Adaptations During the Covid-19 Pandemic: A Survey of State Agency Perspectives in 2020
Based on state agency survey responses, this report summarizes key findings from the first calendar year of pandemic response and provides policy considerations for the future of SNAP.