This study examines how individuals assess administrative burdens and how these views change over time within the context of the Special Supplemental Nutrition Assistance Program for Women, Infants, and Children (WIC).
This study found that using state-specific names for Medicaid programs increased confusion and reduced both positive and negative opinions about the program.
This collection of research references is designed to support government agencies designing public-facing identity management processes that meet people’s needs.
The report examines how current remote identity proofing methods can create barriers to Medicaid enrollment and suggests improvements to ensure equitable access for all applicants.
Annual Computers, Software, and Applications Conference (COMPSAC)
On July 16, members of the Digital Identity Community of practice gathered to learn how peers are gathering beneficiary feedback on their experiences with accounts and proving their identity.
This study examines how the 2021 expansion of the Child Tax Credit (CTC) influenced housing affordability and living arrangements for low-income families.
The Digital Service Network (DSN) spoke with three staff members from the Digital Transformation Team in Montgomery County Public LIbraries—Maddie Schellhardt, Raymond Bryson, and Emily Lamancusa, to learn more about the county's efforts to advance digital service delivery and inclusion
This academic paper examines how federal privacy laws restrict data collection needed for assessing racial disparities, creating a tradeoff between protecting individual privacy and enabling algorithmic fairness in government programs.
ACM Conference on Fairness, Accountability, and Transparency (ACM FAccT)
This interview template includes questions designed to help teams conduct exploratory, semi-structured interviews with government stakeholders involved in program delivery to gather information that can help them evaluate the status quo of digital delivery in their organization.
