Handbook by 18F designed for executives, budget specialists, legislators, and other “non-technical” decision-makers who fund or oversee state government technology projects that receive federal funding and implement the necessary technology to support federal programs. It aids in setting projects up for success by asking the right questions, identifying the right outcomes, and equally important, empowering decision-makers with a basic knowledge of the fundamental principles of modern software design.
Policy changes are often dynamic and occur quickly, but they can only create impact once implemented. The Eligibility APIs Initiative at 18F shares an example from their work that shows the potential for rapid, accurate policy implementation as code.
Few large government software projects are successful, as current ecosystems in place at agencies do not support agile development practices. This guide provides instructions to federal agencies on how to effectively budget for, procure, and oversee software development projects.
USWDS provides a new library of guidance and examples focused on key digital interactions that foster effective. inclusive, and equitable digital experiences.
The portfolio page outlines federal projects focused on elevating how people interact with government services by prioritizing user needs, accessibility, equity, and consistency across agencies.
The Administration for Children and Families’ Office of Family Assistance (OFA) worked with 18F to replace its legacy data reporting system through product management training, user research, and an assisted acquisition.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
To improve the .gov registrar, 18F and CISA created customer panels to gather feedback, opinions, and suggestions. Using a customer-centric approached enabled 18F and CISA to identify areas for improvement, build a product roadmap, and establish relationships with users.
Described as the “public’s one account for government,” this U.S. government website allows users to use one account and password for secure, private access to participating government agencies.
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
