This presentation explores the balance between security and user experience in digital benefit account creation and authentication, highlighting insights from a forthcoming playbook focused on SNAP and Medicaid portals.
Policy changes are often dynamic and occur quickly, but they can only create impact once implemented. The Eligibility APIs Initiative at 18F shares an example from their work that shows the potential for rapid, accurate policy implementation as code.
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
Few large government software projects are successful, as current ecosystems in place at agencies do not support agile development practices. This guide provides instructions to federal agencies on how to effectively budget for, procure, and oversee software development projects.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
Millions in government benefits go unclaimed annually due to complex applications and lack of awareness. Simplifying processes, targeted outreach, and streamlined support can increase accessibility and ensure eligible individuals receive assistance.
In this blog post, we’ve detailed some of the steps we take to help capture the best data possible when conducting interviews. This post is intended as a guide for people who need to conduct user interviews and for people simply curious about how we work.
The US General Services Administration announces that it is seeking a limited number of state and local government partners to take advantage of login.gov to administer their federally funded programs.
A guide from the General Service Administration to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
