The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs.
Few large government software projects are successful, as current ecosystems in place at agencies do not support agile development practices. This guide provides instructions to federal agencies on how to effectively budget for, procure, and oversee software development projects.
This case study details the development of a document extraction prototype to streamline benefits application processing through automated data capture and classification.
A case study documenting the creation, pilot, impact, and eventual sunset of a government text-messaging service used to improve how agencies communicate with the public.
A plain-language overview explaining how federal law regulates automated calls and text messages to the public, including when consent is required and who is exempt.
Government leaders discuss how to ensure seamless access to public benefits through breaking down silos, user-friendly digital identities, and privacy-focused security measures.
A guide from the General Service Administration to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
