Organization: U.S. General Services Administration (GSA)
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How Login.gov uses roadmapping to build trust with its partners and the public
Login.gov created a first-of-its-kind, publicly-visible program roadmap and shares tips on how other programs can build their own roadmaps to improve transparency.
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Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
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Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
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Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines.
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Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
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Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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AI Guide for Government: A Living and Evolving Guide to the Application of Artificial Intelligence for the U.S. Federal Government
This guide is intended to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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Introduction to the AI Guide for Government
A guide from the General Service Administration to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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Digital.gov User Testing and Research News and Events Feed
A collection of updates, news, and events on user testing and research from Digital.gov.
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Digital.gov Research Resources
Resources from Digital.gov on research
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7 Ways to Ignite User-Centered Design at Your Agency
Some tips for success when introducing user-centered design (UCD) to your organization.