Organization: U.S. General Services Administration (GSA)
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Automation + AI Generative AI and Specialized Computing Infrastructure Acquisition Resource Guide
This website is designed to help Federal purchasers acquire generative artificial intelligence (AI) and specialized computing infrastructure for their organizations.
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Digital Identity Digital Identity Risk Assessment Playbook
This playbook is a method to apply the National Institute of Standards and Technology (NIST) Special Publication 800-63-3 Digital Identity Guidelines. Federal agencies can perform a Digital Identity Risk Assessment (DIRA) to determine the appropriate identity, authenticator, or federation level outlined to access an application. While this playbook was written for U.S. Federal Agencies, it can be tailored to fit any organization.
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Digital Identity Enterprise Single Sign-On Playbook
The Enterprise Single Sign-On (SSO) Playbook is a practical guide to help federal agencies implement or modernize an SSO service for federal employee access to government applications.
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Human-Centered Design Customer experience and human-centered design
Customer experience is the application of design within a business context to craft the human experience.
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Automation + AI AI Guide for Government: A Living and Evolving Guide to the Application of Artificial Intelligence for the U.S. Federal Government
This guide is intended to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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Automation + AI Introduction to the AI Guide for Government
A guide from the General Service Administration to help government decision makers clearly see what AI means for their agencies and how to invest and build AI capabilities.
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User Research Digital.gov User Testing and Research News and Events Feed
A collection of updates, news, and events on user testing and research from Digital.gov.
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User Research Digital.gov Research Resources
Resources from Digital.gov on research
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User Research 7 Ways to Ignite User-Centered Design at Your Agency
Some tips for success when introducing user-centered design (UCD) to your organization.
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Communications Collaborate with the TTS Public Benefits Studio
The Technology Transformation Service at GSA recently created a new Public Benefits Studio to focus on fostering a more cohesive, coordinated experience for the public, across programs. To do this, their team is seeking to collaborate with benefits agencies to develop shared technology tools and best practices that can be used by multiple benefits programs simultaneously. As a first initiative, the Studio exploring opportunities to close the gap in adoption of plain-language, multi-channel notifications, including using text messaging.
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Talent + Hiring Technical Architect
This is a job description for the role of Technical Architect from the State of California.
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Human-Centered Design 6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
President Biden believes that every American—regardless of where you live, where you work, or who you are—should have simple, seamless, and secure access to the Federal services they need. Over the past six months, we’ve gotten off to a fast start translating the President’s historic Executive Order on customer experience into action. Today, at the half-year mark, we have more key updates to share.