Location: United States
-
Talent + Hiring Digital Services Director
This is a job description for the role of Digital Services Director from the Commonwealth of Pennsylvania.
-
Talent + Hiring User Experience Researcher
This is a job description for the role of User Experience Researcher from the City of Saint Paul, MN.
-
Talent + Hiring Engineering and Cybersecurity Lead
This is a job description for the role of Engineering & Cybersecurity Lead from the Health Resources and Services Administration (HRSAgov), HHS.
-
Policy Building Resilience: A Plan for Transforming Unemployment Insurance
In recognition of the UI system’s challenges both before and during the COVID-19 pandemic, the U.S. Government Accountability Office (GAO) in June 2022 placed the UI system on its High Risk List, recommending that the DOL develop and implement a plan to transform the UI system. This transformation plan details the activities and strategies already completed and those underway and being pursued by the Department of Labor. It also contains recommendations for needed legislative action that directly address the critical challenges identified by GAO. This plan is structured according to the DOL’s key action areas that together will build a resilient UI system, capable of responding effectively to future economic challenges.
-
Digital Identity Project Snapshot: California Employment Development Department, User Personas for Government Technology Procurement
The California Employment Development Department (CA EDD) launched the EDDNext initiative to modernize benefit delivery, focusing on user-centric procurement for a new identity verification system. By using user personas to assess vendor solutions, CA EDD accelerated the procurement process and selected Socure to implement the digital identity proofing system, set to launch in 2024.
-
Procurement California Employment Development Department: Identity Proofing Demonstration Day Flyer
This flyer provides an overview of CA EDD's Identity Proofing Demo Day approach and agenda.
-
Automation + AI State of Connecticut Policy AI-01 AI Responsible Use Framework
The State of Connecticut's policy on Artificial Intelligence (AI) Responsible Use establishes a comprehensive framework for the ethical utilization of artificial intelligence in the Connecticut state government.
-
Human-Centered Design Michigan UIA Design Directives and Principles
Two-sided notecard shared with the entire UIA agency with a message uplifting these tenets in service to Michigan workers and employers.
-
Communications Using Artificial Intelligence to De-Jargon Government Language
A training course on using artificial intelligence (AI) tools to de-jargonize government language, with a tutorial on turning a complex piece of government writing into simpler and easier-to-understand language for government employees and residents alike.
-
Automation + AI State of New York Acceptable Use of Artificial Intelligence Technologies
The New York State Office of Information Technology established guidelines for the acceptable and responsible use of Artificial Intelligence technologies by state entities.
-
Change Management The City of Santa Ana’s Website Overhaul: A Digital Service Network Spotlight
The Digital Service Network (DSN) spoke with Daniel Soto, principal management analyst at the City of Santa Ana, to learn more about how digital service innovation can occur in government organizations without formally codified or centralized digital service teams.
-
Digital Identity California Employment Development Department: Identity Proofing Questions for Vendors
This artifact shows questions that the California EDD asked identity proofing vendors to respond to during a 2023 technology acquisition process.