This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.
This blog discusses how the “Big Beautiful Bill” (H.R. 1) contains provisions that undermine SNAP and warns that states will be burdened by its fiscal and administrative impact.
The Massachusetts Digital Accessibility and Equity Strategic Plan is a three-year roadmap designed to ensure that all state digital services, websites, and IT products are fully accessible to residents and employees, particularly those with disabilities.
The Commonwealth of Massachusetts Executive Office of Technology Services and Security (EOTSS)
A free online tool that helps renters identify housing code violations and property conditions before signing a lease by allowing users to search rental properties and view inspection history.
A FormFest profile highlighting how New York State’s design and technology teams are reimagining form creation through collaborative, human-centered design methods that simplify processes and expand participation.
Created for use in the Digital Doorways research project, this design stimuli shows the steps of submitting an application, sharing personal information, and verifying identity for New York's online application for Medicaid.
This document is a template for creating a community-based organization (CBO)-facing flyer that explains HR1 work requirements changes and how CBOs can help spread the work and screen SNAP participants and applicants.
American Public Human Services Association (APHSA)
