Technology that automates different processes can save time for caseworkers and constituents, but it can also significantly reduce the transparency of government operations. This paper describes how Pennsylvania advocates addressed the low rate of automated Medicaid renewals.
The vast fraud committed through the use of stolen and synthetic identities in UI programs has spotlighted the need for updated identity fraud detection mechanisms. As states are implementing new technologies and systems, they need to consider the ways in which they are impacting racial inequities in UI benefits.
This blog post discusses strategies that states can implement to make public assistance applications more accessible during the COVID-19 crisis, emphasizing the importance of flexibility in application processes to accommodate increased demand and social distancing measures.
This toolkit outlines actionable changes for government practitioners looking to improve the accuracy and accessibility of the questions on their forms that collect information about a user’s gender.
This executive order establishes governance, values, and oversight structures for the ethical and responsible use of generative AI technologies within the Commonwealth of Pennsylvania.
This toolkit provides guidance to protect participant confidentiality in human services research and evaluation, including legal frameworks, risk assessment strategies, and best practices.
U.S. Department of Health and Human Services (HHS)
A case study on how North Carolina leveraged human-centered design, interagency collaboration, and data-sharing strategies to improve cross-enrollment in SNAP, WIC, and Medicaid, aiming to reduce administrative burden and better serve families.
American Public Human Services Association (APHSA)
This cheat sheet helps job seekers translate private-sector technology roles and skills into equivalent U.S. government job classifications and titles.
Outlines recommendations from the U.S. House of Representatives for the responsible adoption, governance, and oversight of artificial intelligence technologies across state agencies.
Bipartisan House Task Force on Artificial Intelligence
