Accessing safety net benefits can involve complicated and duplicative processes that create barriers to access. Using cross-enrollment strategies can minimize the difficulties community members face in getting access to life-saving resources.
A discussion of lessons learned in the City of San José’s efforts to provide inclusive digital services for all residents through the San José 311 app.
Administrative burden placed on individual citizens are often a function of deliberate political choice, as to enact significant policy changes without broad political deliberation. This is evident in the evolution of Medicaid policies in Wisconsin.
Journal of Public Administration Research and Theory
Code for America partnered with the CBPP, Civilla, and Nava to launch the Integrated Benefits Initiative, testing and piloting human-centered approaches to improve outcomes and learn what an optimal safety net could look like. This article describes key takeaways from short-term pilots implemented as part of this project.
This landscape analysis examines data, design, technology, and innovation-enabled approaches that make it easier for eligible people to enroll in, and receive, federally-funded social safety net benefits, with a focus on the earliest adaptations during the COVID-19 pandemic.
Data-sharing across public benefits programs can help enroll low-income people into other benefits for which they qualify. This guide helps local policymakers and program officials identify opportunities under federal law to streamline the application and enrollment process.
Aggressive outreach by states is necessary to ensure that 12 million Americans do not risk missing out on the stimulus payments provided by the CARES Act.
Describes the Principles of a Human-Centered Safety Net: Many Welcoming Doors, Easy to Understand, Clients Can Make Informed Decisions, Responsive to Changing Needs, Simple Actions
The ubiquity of mobile devices makes it imperative to build “mobile first” services, i.e. services built with the expectation that they will primarily be accessed on mobile devices. This article also outlines important considerations and suggestions for implementing mobile-first user interfaces.
