The City of Boston's disability-aware standards for City resources and the collection of disability data from residents throughout government processes.
The New York State Office of Information Technology established guidelines for the acceptable and responsible use of Artificial Intelligence technologies by state entities.
New York State Office of Information Technology Services
Github repository for Policy Rules Database, which encodes up-to-date rules and provisions for all major federal and state public assistance programs, taxes, and tax credits.
In response to COVID-19, the Workers Lab and Steady developed the "Income Passport" to streamline gig workers' unemployment benefit applications by pulling income data directly from gig platforms and financial accounts. This tool reduced manual verification time, helped prevent fraud, and improved workers' access to full benefits, with successful tests in Alabama and Louisiana demonstrating significant time savings and improved service delivery.
Initially created to inform federal staff at the U.S. Department of Health and Human Services, this guide explores opportunities to advance equity in quantitative analysis, including by recognizing common biases (e.g., research and measurement bias).
Office of the Assistant Secretary for Planning and Evaluation (ASPE)
In this interview, Code for America staff members share how client success, data science, and qualitative research teams work together to consider the responsible deployment of artificial intelligence (AI) in responding to clients who seek assistance with three products.
This report explores Michigan’s implementation of the Pandemic Electronic Benefit Transfer (P-EBT) program. Drawing on interviews from individuals within the Michigan Department of Health and Human Services and input from SNAP participants via surveys distributed using the Fresh EBT app, this report provides insights into the strategies that enabled Michigan to roll out an entirely new program quickly and effectively.
In this report, the Strike Team outlines its recommendations and suggested next steps for the EDD to address the backlog and improve on future processing of unemployment claims.
This guidebook aims to equip state and local agencies with the practical insights they need to develop a text messaging outreach program for SNAP recertification.
This article explores ongoing efforts to modernize state unemployment insurance (UI) systems, addressing long-standing inefficiencies and challenges exposed by the COVID-19 pandemic.
This playbook outlines the ways Community Action and human services agencies worked together to meet the pandemic challenge—what worked well, obstacles and difficulties, and lessons learned to inform the path forward, partnering to achieve a more equitable recovery. It also explains how communities have leveraged opportunities to partner on approaches that hold the promise of deeper, longer lasting changes for families—work shaped by families’ wishes and strengths and designed to advance both family-level and systems-level change.
American Public Human Services Association (APHSA)
