Location: United States
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Management / Communications Manager
This is a job description for the role of Cloud Operations Site Reliability Engineer from the Technology Transformation Services (TTS).
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Data & Analytics Specialist
This is a job description for the role of Data & Analytics Specialist from the Centers of Excellence.
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The Unfinished Business of the ACA
“Interoperability” refers to systems’ ability to interact with each other to share data so that a customer is connected with as many benefits as possible in an efficient way. The Affordable Care Act (ACA) was originally intended to be interoperable, but this has not occurred yet. Promoting interoperability in the ACA is imperative, as it would help alleviate food insecurity through automatic benefits enrollment.
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What We Measure Matters: Enhanced Performance Metrics for SNAP and Medicaid Would Promote a More Human-Centered Delivery System
This report advocates for implementing human-centered performance metrics in SNAP and Medicaid to enhance service delivery and user experience.
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Maximizing Linkages: A Policymaker’s Guide to Data Sharing
Maximizing Linkages: A Policymaker’s Guide to Data Sharing
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Sharing Federal Digital Services with the Other Layers of Government
The U.S. and Canadian governments are both considering legislation to enable it.
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Using Human-Centered Design to Integrate Benefit Applications
This guide illustrates how agencies can use human-centered-design practices to revise and integrate benefits applications.
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Syracuse University Procurement Equity Study
Report from the Syracuse University’s Center for Policy Design and Governance assessing the City of Syracuse's equity in procurement.
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How our work with Montana WIC demonstrated the value of a national API standard
A collaboration with Montana WIC demonstrated how a standardized API can modernize services and improve data interoperability.
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Build and Fund Staff Capacity in Your Government Agency to Integrate Benefits
This resource guide outlines one approach to integrating benefits: building the in-house capacity to champion and supervise benefits integration.
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Human-Centered Design Guide Series
A series of guides from Digital.gov to help you understand and practice human-centered design
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6-Month Update: Delivering on the President’s Commitment to Transform Customer Experience
This update highlights progress in improving federal customer experience (CX) following Executive Order 14058, showcasing service enhancements across agencies.