Location: United States
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MCPL Top Library Content Staff Engagement Exercise – Dot Vote
This exercise engages participants in selecting the most and least clicked website menu items by marking their choices with stickers, followed by a group review to compare assumptions with actual data. The activity is designed to challenge perceptions about website usage and gather insights to inform future website realignment based on customer needs and strategic priorities.
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MCPL Website Redesign Drafts
The folder for the Montgomery County Library Website Redesign contains draft materials, including design specifications of the current menu, an audit of menu items, and wireframes for the new homepage layout, providing a foundation for the site's improved structure and navigation.
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MCPL Website Redesign General Plan
The Montgomery County Public Libraries (MCPL) website redesign plan outlines how to improve user access to resources through inclusive design and better navigation. It also shares goals of best practices in UX design with the public library community to promote digital equity. The project involves collaboration with the MCPL Digital Strategies Team and other partners, focusing on redesigning content for early literacy, teens, and children.
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New York State’s 2023 State of the State
New York State's 2023 State of the State, highlighting proposals to improve the customer experience in state government.
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Chief Customer Experience Officer
This is a job description for the role of Chief Customer Experience Officer (CXO) from New York State.
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TANF Data Collaborative Pilot: Wage Outcomes by ZIP Code in California
The Temporary Assistance for Needy Families (TANF) Data Collaborative Pilot Initiative is a component of the TANF Data Innovation project.
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Data Analytics Organizational Change Manager
This is a job description for the role of Data Analytics Organizational Change Manager from the State of Ohio.
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CalAcademy Training Program Manager
This is a job description for the role of Program Manager from the State of California.
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CalAcademy Curriculum Design Lead
This is a job description for the role of Curriculum Design Lead from the State of California.
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Use of Publicly Available Generative AI
Guidelines for the use of publicly available generative artificial intelligence (AI) in the State of North Carolina
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Government Digital Service Team Tracker
The Beeck Center for Social Impact + Innovation's Digital Service Network (DSN) maintains a Government Digital Service Team Tracker: a living database for those seeking to learn more about the locations, structures, mandates, and more of government digital service teams across the United States.
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Usability Starter Kit
The DigitalGov Usability Starter Kit offers a comprehensive collection of tools and templates designed to assist in creating user-centered digital experiences.