Location: United States
-
User Experience Toolkit
City of Boston's User Experience Toolkit to support City employees in learning how to execute a UX project.
-
Content Strategy Playbook
Content Strategy Playbook from State of Georgia to help deliver again user and organizational goals
-
AI Acquisition Resource Dashboard
Interactive dashboard showing Generative AI and Specialized Computing Infrastructure-related contract actions in the U.S. federal civilian government
-
Ensuring Timely and Accurate Medicaid and CHIP Eligibility Determinations at Application
CMS has identified a number of immediate and longer-term strategies that states can implement to improve application processing timeframes and address application backlogs.
-
State of California Innovation Hub
A collection of resources from the California Office of Data & Innovation to support government service delivery in the State.
-
MyFriendBen Demo at the Cross-Sector Rules as Code Roundtable
MyFriendBen.org leaders demo their new Colorado benefits eligibility tool in a February 2024 webinar.
-
HHS Plan for Promoting Responsible Use of Artificial Intelligence in Automated and Algorithmic Systems by State, Local, Tribal, and Territorial Governments in the Administration of Public Benefits
This plan promotes responsible AI use in public benefits administration by state, local, tribal, and territorial governments, aiming to enhance program effectiveness and efficiency while meeting recipient needs.
-
Framework for State, Local, Tribal, and Territorial Use of Artificial Intelligence for Public Benefit Administration
This framework outlines USDA’s principles and approach to support States, localities, Tribes, and territories in responsibly using AI in the implementation and administration of USDA’s nutrition benefits and services. This framework is in response to Section 7.2(b)(ii) of Executive Order 14110 on Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence.
-
Direct File, Integrated State Filing, and FileYourStateTaxes 2024 Findings Report
The FileYourStateTaxes pilot successfully integrated state tax filing with the IRS Direct File program, improving taxpayer experience and ease of filing.
-
Determining the true value of a website: A GSA case study
GSA has developed a composite indicator to visualize six key components of website success.
-
Improving Access to Public Benefits and Customer Experience: Key Actions and Best Practices
Comprehensive and sustained improvement in benefits access and customer experience requires changes across policy, operations, technology, staffing, procurement, and more. This guide offers a collection of actions and best practices for states to apply.
-
Technical Manager
This is a job description for the role of Technical Manager from the New York City Mayor's Office for Economic Opportunity.