This 2023 presentation from the California Employment Development Department details the user personas the agency used to evaluate vendor proposals for a new identity proofing contract.
State of California Employment Development Department (EDD)
18F, a consultancy within the U.S. General Services Administration, developed a prototype API and pre-screener to model federal SNAP eligibility rules, aiming to simplify benefits access through open-source technology.
APHSA explains how certain tools and recommendations about when people apply for help, engage in services, and maintain benefits can have a powerful effect to either counter or exacerbate structural barriers to accessing assistance.
American Public Human Services Association (APHSA)
A guide by New America to help cities and states set up cash assistance programs for their residents, based on the Alia Cares platform that the National Domestic Workers Alliance built to run their Coronavirus Cares Fund that provides emergency assistance for home care workers to support them in staying safe and at home to slow the spread of COVID.
This article examines how applying a Racial Equity Framework reveals systemic inequities in the Earned Income Tax Credit (EITC) program, offering insights into barriers faced by marginalized communities and potential solutions.
Code for America describes its work building the P-EBT online application and the consulting it provided to 10 states regarding implementing the program in a quick, effective, and human-centered way. Despite herculean efforts among human services and education agencies to get P-EBT off the ground, there were a few key technological, operational, and logistical barriers that consistently got in the way and hampered a smooth rollout of the program across the country.
The article discusses effective strategies for training government partners in digital services, emphasizing the importance of prioritizing training, setting clear objectives, and fostering mutual understanding and trust.
A blog post describing Seattle’s Youth Connector initiative, a city effort to make it easier for young people to discover, access, and connect with youth programs and supports that promote mental health, enrichment, and opportunity.
CalAcademy is California’s public sector innovation training program, equipping state employees with modern skills like human-centered design, data analytics, and a product mindset to enhance government services.
