Location: United States
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Human-Centered Design 
Hiring Spotlight: Maryland Family and Medical Leave Insurance
The Digital Service Network (DSN) recently sat down with the Maryland Family and Medical Leave Insurance (FAMLI) team to learn more about an exciting role they’re hiring for.
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Automation + AI 
City of Lebanon Use of Artificial Intelligence Policy
First Artificial Intelligence (AI) Policy in the City of Lebanon, NH
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Talent + Hiring 
Head of User Experience And Service Design
Maryland's Family and Medical Leave Insurance (FAMLI) job description for Head of User Experience And Service Design.
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Human-Centered Design 
User Testing Protocol Template
Template from the City of Long Bech, CA for conducting user testing
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Automation + AI 
Catalyzing the Responsible and Productive Use of Artificial Intelligence in Maryland State Government
Executive order from the State of Maryland on the topic of artificial intelligence (AI)
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Human-Centered Design 
Reforming the Form: A Step Toward More Effective Government
Event recap for FormFest 2023, co-hosted by DSN and Code for America
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Diversity, Equity + Inclusion 
California Draft State Digital Equity Plan
The State of California has released a draft of the state's Digital Equity Plan
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Human-Centered Design 
Uncovering the joys and pains of getting a special event permit
How the Baltimore Digital Services conducted user research to improve Special Event permitting
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Policy 
Optimizing Federal COVID Relief Funds: State Perspectives On Bolstering Child Care And Early Childhood Systems
This report examines how states strategically approached managing and administering the historic influx of COVID-19 relief funds for child care and early childhood systems, focusing on governance structures, funding management systems, and data systems
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Automation + AI 
Use of Advanced Automation in SNAP
This memo provides state agencies with guidance on allowable use of advanced automation technologies. FNS encourages and supports state agencies’ use of advanced automation technologies to enhance the administration of SNAP and foster public trust, both in SNAP and in the state agencies’ systems, within the framework of statutory and regulatory requirements.
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Making Supplemental Nutrition Assistance Program Enrollment Easier for Gig Workers
This article explores some of the challenges gig workers face in enrolling in SNAP, as well as present and future policy solutions to ease access to SNAP.
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M-24-08 Strengthening Digital Accessibility and the Management of Section 508 of the Rehabilitation Act
This memorandum provides guidance to help agencies advance digital accessibility by maintaining an accessible Federal technology environment, promoting accessible digital experiences, and continuing the implementation of accessibility standards in accordance with Section 508 of the Rehabilitation Act of 1973, as amended (Section 508).