A comprehensive human services policy that strengthens due process, transparency, and administrative fairness across housing assistance, CalWORKs, and CalFresh programs while funding system changes to reduce payment errors and administrative burden.
A case study describing how Massachusetts is building long-term public-sector capacity to deliver people-centered digital services by strengthening in-house expertise, shared tools, and agency-embedded support.
A national survey of low-wage workers showing that administrative burdens in SNAP and Medicaid are common and strongly linked to food hardship, healthcare hardship, and chronic illness.
A strategy outlining a new, outcome-driven, slice-based approach to modernizing Medicaid Enterprise Systems, prioritizing experimentation, measurable outcomes, and cultural transformation over traditional large-scale system replacements.
This publication explains the fundamentals of state IEE systems—including the technology, opportunities, risks, and stakeholders involved. It is a resource for state officials, advocates, funders, and tech partners working to implement these systems.
A practical toolkit that guides teams through designing and building accessible forms in print and PDF formats that are usable by people with disabilities and meet accessibility standards.
