Resource Human-Centered Design User Research

Why human-centered testing is crucial to building government software

This article reviews two examples of how Nava has used open-source technologies to bring human-centered testing practices to government services software.

Published Year: 2022

The document discusses the importance of human-centered testing in software development, emphasizing that testing should focus on real user needs and experiences rather than just technical requirements.

It highlights strategies such as involving users early, using diverse testing methods, and fostering collaboration between testers, developers, and users to build more effective and user-friendly software.