Want to design policies that really work? Test them on the users who need them first
A step-by-step guide to how New Jersey used plain language and user-testing to improve the state’s paid family and medical leave program
The article emphasizes the importance of testing policies with the people who will be most affected by them before full implementation.
It argues that user-centered design and real-world testing can help policymakers create more effective, equitable, and practical solutions by identifying potential problems and unintended consequences early in the process.
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