Story-driven experience research on pandemic unemployment
Dana Chisnell describes work leading a team of researchers to interview people from across the US on their experiences applying for unemployment and other benefits during the pandemic.
The document discusses a story-driven research project on the experiences of people navigating pandemic unemployment systems in the U.S.
It highlights the challenges, emotional toll, and systemic barriers faced by claimants, emphasizing the importance of human-centered design in improving government services.
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