Social Listening: Covid-19, Social Media, and The Path to a Better Safety Net
The Aspen Financial Security Program identified five reoccurring trends of social media platform usage by people in relation to safety net programs and four techniques for capturing people’s experiences in order to reform the safety net. This report describes how the government can use widespread social media feedback and begin to build long-term measures to center…
The Aspen Financial Security Program identified five reoccurring trends of social media platform usage by people in relation to safety net programs and four techniques for capturing people’s experiences in order to reform the safety net. This report describes how the government can use widespread social media feedback and begin to build long-term measures to center people’s experience as an important component of policy design
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